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| Satisfaction Policy |
We invite you to try out our new range of LIFE ionizers and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer you a 60 day money back guarantee. If at any time in the first 60 days you wish to return your unit, we will give you a full refund, less 15% restocking fee, as long as your ionizer is returned in as new condition and in its original packing. "As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc. The original shipping charges will be deducted and return shipping charges must he prepaid by the purchaser.
Dealer kits are customized therefore are non-refundable.
No return can be accepted without our prior authorization. We will refuse unauthorized returns.
Full warranty is in effect; All Sales are final and there are no returns on merchandise purchased wholesale or through finance plans.
Warranties:
- LIFE 3000 is one year full parts and labor
- LIFE 4000 is 3 years full parts and labor
- LIFE 5000, 7000, 7500 & 8000 are at five years full parts and labor
Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. We supply 5 stage reverse osmosis units for our customers in hard water areas - these are provided at less than wholesale costs. Neglect includes using the unit in a matter inconsistent with the directions in the owner's manual, as well as breakage resulting from dropping the unit or other carelessness. The warranty that is in effect at the time the machine is purchased is the one that is honored. Our warranty center is in the USA for your convienance.
We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in North America with the finest quality service second to none. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on 12 years of growth and happy testimonials.
The international customer pays all international customs, government fees, levies and/or any other fees that are incurred. |
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